Why there is no sound and vibration when I get notifications for Incoming Chat Call or chat message?
Make sure you have allowed notification sound for Replyve in your device notification settings.
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(Settings -> notifications & control center -> app notifications -> Replyve -> Incoming Calls -> Allow sound and Allow vibration)
OR
(Settings -> Manage Apps -> Replyve -> Notifications -> Incoming Calls -> Allow sound and Allow vibration)
- To know more visit, Replyve notification sound issue in certain devices
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For messages: Repeat above process and replace Incoming Calls with messages.
- If notifications are disabled for Replyve, please allow Replyve to show notifications.
Why Replyve is not be able to receive calls/messages when my device is connected to internet?
Replyve must be synced in the notification tray to receive calls.
- You may not be able to receive chat call or messages because your device has applied battery optimizations for Replyve.
- Please allow background activity for Replyve or disable battery optimizations if needed.
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(Settings -> Manage Apps -> Replyve -> Battery -> Allow Background Activity)
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- Also if your device is employing intelligent background power consumption management, select allow or don’t restrict background power usage.
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(Settings -> Battery -> Background power consumption management -> Allow/Don’t Restrict background power usage)
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- If “Synced/Out of Sync” notification is disabled, enable it to keep Replyve running in the background.
Why Replyve is not running in background on my device?
Replyve must be synced in the notification tray to receive calls.
- You may not be able to receive chat call or messages because your device has applied battery optimizations for Replyve.
- Please allow background activity for Replyve or disable battery optimizations if needed.
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(Settings -> Manage Apps -> Replyve -> Battery -> Allow Background Activity)
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- Also if your device is employing intelligent background power consumption management, select allow or don’t restrict background power usage.
-
(Settings -> Battery -> Background power consumption management -> Allow/Don’t Restrict background power usage)
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- If “Synced/Out of Sync” notification is disabled, enable it to keep Replyve running in the background.
Why “Synced/Out of Sync” notification needs to always enabled or shown?
Replyve must be synced in the notification tray to receive calls or messages.
- If the notification is disabled or turned off, Replyve might stop running in the background when your are not using the app.
How can I change my password?
Replyve does not support changing password at this stage. So make sure to remember your password.
Why the message is showing “Contact not found”?
The username you are sending message to does not exist on the server.
Why am I not be able to see contact profile information like profile photo, last seen etc.?
Your contact has not added you to their contacts list in the app.
Why the message delivered/read status is not showing in chat window?
Your contact has not added you to their contacts list in the app.
Does Replyve store chat messages on the server?
No, Replyve does not store any messages on our server after it has been delivered to your contacts.
Does Replyve store Chat Call history and its messages?
No, Replyve does not store Chat Call history either on server or your device.
Does Replyve support backup for my chats?
No, Replyve does not support chat backups. Therefore if Replyve is uninstalled from the device, all messages of your contacts will be lost.
What kind of data Replyve stores on its servers?
Your contacts list data, profile picture, and online availability information is stored on server.
Why after starting Chat Call, its stuck at calling or outgoing call is not received by your contact?
First please confirm, the contact username is correct.
- If username is correct and outgoing call is not showing “Ringing” status, then your contact is offline.